German-Speaking Customer Support Agent in Athens Hub

Posted 15 September 2021
DisciplineCustomer Service
Contact NameAugustine Erdman

Job description

Are you are passionate about Customers and offering great support? Do you also have excellent communication skills and a strong customer service orientation, and you would like to explore the beautiful country of Greece your way?

We are currently seeking a German-speaking Customer Advisor for the world-renowned Swedish online payment provider, who is ready to embark on a professional journey in the stunning country of Greece. As the primary point of contact for customers from Germany, Austria, and Switzerland, you will demonstrate excellent communication skills and provide friendly and solution-oriented assistance. You have the flexibility to choose your location anywhere in Greece, but you also have the option to join the office in Athens.

About the company:

Our partner company is a global leader in outsourcing customer service and customer experience. Their Greek branch supports brands from various industries in delivering high-quality customer service via phone, email, and chat. Known for its multicultural work environment, the company employs individuals from different countries. As a global leader in end-to-end customer experience, our partner collaborates with some of the world's most beloved brands from the Fortune 500 list and boasts a 35-year history of award-winning excellence. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse range of dedicated projects with some of the best B2C and B2B brands worldwide!

Your responsibilities:

As a Customer Advisor, you will utilize your skills to efficiently and accurately resolve emerging issues. You will uphold excellent standards and share your expertise in online banking with customers and colleagues. Given the dynamic nature of this job, you will have the opportunity to develop your IT skills and advance your international career at your own pace.

  • German-language inbound customer support via phone, chat, and email
  • Addressing customer inquiries related to online banking and documenting relevant case information
  • Troubleshooting and ensuring excellent customer satisfaction
  • Responding appropriately to customer escalations and documenting the process accurately
  • Collaborating with team members to resolve or properly close tickets
  • Maintaining the internal ticketing system in English
  • As a representative of the company, you will embody the company values and contribute to maintaining a strong brand reputation.

Our offer:

Our partner provides a comprehensive "carefree package," which includes an ambitious and innovative work environment, complete relocation support, and assistance with all bureaucratic matters.

  • Relocation package for candidates interested in working at the Athens office: Flight ticket to Athens, airport transfer, bureaucratic support (Greek work permit), 4 weeks of free accommodation, 500€ relocation bonus upon completion of the first year
  • Choice between an office-based job in Athens or a remote job in your dream location in Greece
  • Comprehensive training period to acquire necessary skills and knowledge
  • Permanent employment contract
  • Competitive salary
  • Private health insurance from the date of hire International work environment

Your profile:

  • German language skills at C2 level + English language skills at C1 level
  • Experience in a fast-paced operational environment, call center environment, or a role involving customer interaction is a plus
  • Excellent written and verbal communication skills
  • PC literacy required
  • Patience and empathy to accurately understand and resolve customer issues in accordance with customer satisfaction
  • Confidential handling of all data and personal information
  • Proactive, self-motivated, and a great team player
  • Good organizational skills and ability to work independently


**All applicants must have an EU passport or a valid residence permit.


We are a leading agency specializing in multilingual and international recruitment, working with companies from around the world to bring together the most exciting jobs with the best talent. At Multilingual Jobs Worldwide, we have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. With our more than 300 partners in over 30 countries, we have already helped over 3,000 people find their dream job.