German-speaking Client Advisor to Brussels, Belgium

Posted 07 July 2022
LocationBrussels
Job type Permanent
DisciplineCustomer Service
Reference35552
Contact NameDiana Sabanovic

Job description

We are hiring German-speaking Client Advisors for one of the most prestige French luxury fashion house in Brussels! As a Client Advisor @Client Service Center, you will be an ambassador of the Brand, ensuring that every Client is treated according to our clients promise:

"Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to our store, you will leave feeling enriched!"

Main Responsibilities:

  • Welcome every Client and provide best Client experience
  • Be responsible for answering all incoming contact from client via multiple platforms: phone, email and social media
  • Advise clients across the Brand and all product categories
  • Engage with Clients to develop long-tern relationships, leveraging different clienteling tools, in order to foster Brand loyalty
  • Maximize each sales opportunity while working toward goal set forth by the rand
  • Perform as a team-player, participate in all activities contributing to the overall objectives of the Client Service
  • Learn and master Brand and product knowledge
  • Follow the company’s policies and procedure

Languages:

  • Fluent in German and good command of English (oral and written)

Basic Qualification:

  • Great familiarity with IT tools
  • Strong interpersonal skills

Expected Attitudes and Skills:

  • Curiosity
  • Agility
  • Empathy
  • Commercial Mindset
  • Passion for the Brand
  • Professional Attitude
  • Interpersonal skills
  • Responsibilities and ownership

 

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