German Hotel Reservation & Sales Specialist for IHG (m/f)

Posted 11 August 2021
LocationLisbon, Lisbon Municipality, Lisbon District
Job type Permanent
DisciplineCustomer Service
Reference34200
Contact NameHenrike Müller

Job description

Looking for an adventure abroad? Then this might be the job for you! We're looking for German speaking Hotel Reservation and Sales Specialists in sunny Lisbon

 

For our Partner in Lisbon, Portugal we are looking for sales experts providing travel advice, reservation solutions and partner offers for IHG customers. Through your creative decisions, market insight and the help of our tools you will deliver a unique travel experience to your guests and drive revenue for your hotel partners.

 

The Company

The main purpose of the InterContinental Hotels Group (IHG) is to create Great Hotels their guests will love. With 710,000 rooms in over 5,000 hotels in nearly 100 countries IHG is one of the most prestigious and well-known hotel brands in the world. The 12 great, distinctive hotel brands are offering different experiences to each client allowing everyone a great night’s sleep. 

 

Responsibilities

  • Provide an industry leading voice reservation experience by handling contacts via phone, mail and other media to match products with guest needs
  • Provide a seamless customer experience through effective use of information and tools.
  • Answering questions regarding prices, hotel details, reservation or payment conditions
  • Assist guests with all questions relating to “pre”, “in” or “post travel” concerns
  • Seek opportunities to improve individual and team performance.
  • Help team and colleagues stay motivated and deliver on goals

 

Requirements

  • Native level of written and verbal communication skills in German
  • Good knowledge of the English language
  • High school diploma or higher (preferred);  Hotel/travel experience desired
  • Previous call center experience in a sales and/or customer service capacity
  • Good communication skills
  • Strong web-based navigation skills
  • Ability to embrace technological and organizational changes
  • Ability to use tools and resources to represent the geographical needs of the caller.

 

Offer

  • Excellent work opportunity in a leading multinational company
  • Stable work and career progression
  • Intensive training and integration phase
  • Private health insurance since day one in the company
  • Relocation Package consisting of flights, airport pick-up and  accommodation
  • Annually complimentary return flight to your home country (within Europe)
  • Complimentary organized sport activities and events.

 

Why Lisbon?

Lisbon is the capital of Portugal and has about 500,000 inhabitants in the central part of the city, and around 2.8 million in the entire metropolitan area. The city close to the sea, offers great shopping, nightlife and an amazing cultural heritage and many beautiful buildings. Lisbon, for a great part of the year, offers a warm climate. This is one of many reasons Lisbon has become one of the most popular destinations for European travelers. If you are looking for sun, warmth, good nightlife, relaxed living, shopping, culture, big city, parks and surfing, seize this opportunity!

 

 

If you are interested, feel free to send your CV to henrike@multilingualjobsworldwide.com and I will be in touch.