French-speaking Web Product Implementation, Lisbon

Posted 12 October 2021
LocationLisbon
Job type Permanent
DisciplineIT
Reference34430
Contact NameSara Pato

Job description

Your activities as an Implementation Specialist

Are you passionate about online marketing and new technologies? Would you like to join one of the leading tech companies? Our client is the 1 in online marketing with current annual revenue of more than 100 billion US dollars you will support our client as an Implementation Specialist, providing professional and exceptional support to their clients in an innovative and fast-paced environment. 

The job
As a Web Product Implementation Specialist, you will be supporting EMEA based clients and will be responsible for establishing a new service specifically dedicated to clients’ high profile & critical programs.

The activities

Part of your daily activities will be

  • Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferences
  • Perform and verify the implementation of web-based products with customers
  • Give guidance, support, and train customers on how to use the products
  • Deliver high-quality service to your customers, exceeding client expectations and quality scoring measures

Procedure and compensation of the training

The training period for the Implementations Specialist position is six weeks of classroom training The training has a duration of 8 hours per day and the starting times may vary between 08 00 h and 09 30 h

During the training, you will receive an insight into your future work field which will include

  • Integration into the team
  • Training for new computer software programs
  • Comprehensive product training about products and services of the client
  • Customer and technical support management training for telephone, email and ( contact
  • On the job training and independent implementation of training content

Working hours
40 hours per week from Monday to Friday, 08 00 h to 17 00 h

Key Responsibilities: 

  • Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing
  • Perform and verify the implementation of web-based products with customers
  • Give guidance, support, and train customers on how to use the products
  • Deliver high-quality service to your customers, exceeding client expectations and quality scoring measures

Key Skills and Experience: 

  • Serviced language at least C1 level, good English at least B2 level
  • Basic understanding or interest for JavaScript, HTML5 and CSS/CSS3
  • Basic understanding or interest for CMS platforms like WordPress/Shopify/Wix/Joomla or similar
  • Experience or interest in online advertising or ad product experience
  • Troubleshooting skills
  • Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process
  • Experience working in a B2B environment
  • Strong communication, customer service, relationship management and support skills

The offer:

  • Accommodation in a room in our client's apartment
  • Reimbursement of the initial flight costs
  • Free annual flight to the country of origin
  • Private health insurance
  • Free Portuguese lessons, water sports, gentle trekking and much more
  • An international career in a multicultural environment
  • Opportunity to cooperate with leaders in various industries
  • Intensive training and familiarization phase
  • Many opportunities for growth and development within our organization

In addition, this is an excellent opportunity to advance your career and work for a multinational company, developing solid experience and skills, while representing one of the world's leading brands. You would be part of a company that promotes diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our family of more than 12,000 people of 97 nationalities.

How to Apply

If this job ticks all your boxes then please do not hesitate to apply! Send your English CV to sara@multilingualjobsworldwide.com

About us 

We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain and many more with businesses from all over the world.

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.