French-speaking Junior Digital Customer Engagement Manager in Lisbon, Portugal

Posted 15 November 2022
LocationLisbon
Discipline IT
Reference36025
Contact NameMaxime Jeanne

Job description

Job Role - Digital Customer Engagement Manager (REMOTE) 

 

Location – Lisbon, Portugal

We are on the lookout for a highly talented and self-motivated Digital Customer Engagement Manager to join us on our journey in advancing the technological world through innovation and creativity

 

Your Role & Responsibilities

We are searching for a Digital Customer Engagement Manager, who wants to make a real impact on our project with SAP.

As a Digital Customer Engagement Manager, you will focus on…

  • Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
  • Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
  • Orchestrating the overall service/project delivery according to the planned scope, budget, and milestones
  • Supporting in de-escalations of critical customer situations
  • Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
  •  Contributing to customer release and maintenance activities
  • Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
  • Executing and supporting problem management and continuous improvement
  • Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
  • Supporting in reviewing account status and analyzing if the account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
  • Systematic and faster onboarding of associates: mandatory training documentation
  • Enabling continuous delta KTs on new topics and refresher sessions 

Qualifications & Experience

Technical Skill Set required to perform dCEM tasks

  • Technical expertise in SAP Basis area with a minimum of 4+ years of experience. 
  • Good understanding & hands-on experience required in the HANA database. 
  • Experience in SAP Upgrade & Migration (OS/DB) is mandatory. 
  • Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is a plus. 
  • Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.

Work Experiences 

  • 4+ years experience with multi-national software/IT organizations. 
  • 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management). 
  • 2+ years of SAP Basis S/4HANA knowledge.

 

Language requirements

  • English B2(Mandatory)
  • French C1 (Mandatory)
  • Other languages are a plus

 

 

Relocation: No, the candidate must be located in Portugal

 

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