French-speaking Inbound Customer Support Advisor for sports brand

Posted 15 October 2021
LocationAmsterdam
Discipline Customer Service
Reference32973
Contact NameMaxime Jeanne

Job description

French-speaking Inbound Customer Support Advisor for a premium Sports brand

Start date June 6, 2022

This Sports brand logo, the Swoosh, is known worldwide, from a village in India to New York's Central Park. A premium brand with an established name is indispensable. They do more than just equip the best athletes in the world! They embrace diversity, ambition and perseverance. It is not just a sports brand, but also a movement. Here you can discover your potential, push boundaries and seize opportunities. We are looking for people who want to grow internally and who can translate their passion for the product into an ultimate customer experience. Just do it!

What are you going to do?

As a customer support advisor, you are responsible for incoming calls or e-mails/chats with questions about the online shop. You handle questions and complaints in a professional manner with the highest degree of customer service. Your process and change data in our databases. In addition, you follow all trends closely with regard to the latest fashion and gadgets.

What do you need for that?

  • You have at least a completed MBO background, HBO in the direction of communication is an advantage
  • You have at least 1 year of experience in the field of customer service, this can also be face-to-face.
  • You are available 40 hours a week
  • You are available full-time as well as in the evenings and in the weekends
  • You have strong computer skills and good typing skills 
  • You have good communication skills, are well organized, accurate and professional
  • You are enthusiastic, energetic, driven and dynamic
  • Native and/or full professional proficiency in the French and English language

For that, we offer:

  • 1800 Euros gross per month 
  • A dynamic position within an international and dynamic company
  • Fully paid training and then coaching on the job
  • Attendance bonus system (700 euro gross per year)
  • Referral bonus system (up to 1000 euro gross per candidate)
  • Irregularity surcharge on weekends and evening shifts
  • Pension plan
  • Internal Career Opportunities 
  • Full Travel compensation for people travelling from 10 km away
  • Monthly treats in the form of fruit or poffertjes

 

About us 

We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain and many more with businesses from all over the world.

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.