Are you an experienced Team Leader with a strong background in technical support? Our client is looking for a French and Flemish-speaking Technical Support Team Leader to join a growing international project based in Lisbon, Portugal.

Lead, coach, and develop a team of Technical Support Advisors while driving performance and delivering an outstanding customer experience. This is an excellent opportunity to develop your leadership career in a dynamic and multicultural environment.

About the company

Our client is a global provider of business process outsourcing (BPO) solutions, specializing in customer service, sales, and technical support. With operations in more than 20 countries, they employ over 130,000 professionals delivering high-quality services for major international brands across diverse industries.

What will you do?

• Lead, motivate, and coach a team of Technical Support Advisors
• Monitor team performance and ensure KPIs and quality targets are achieved
• Conduct regular one-to-one meetings, coaching sessions, and performance reviews
• Support the team with technical escalations and complex cases
• Collaborate with Operations, Quality, and Training teams to drive continuous improvement
• Create a positive, customer-focused, and high-performing team environment

Candidate profile

• Native or fluent French and Flemish (C1/C2)
• Good command of English
• Minimum 2 years of experience as a Team Leader in a Technical Support environment
• Strong leadership, coaching, and people management skills
• Excellent communication and problem-solving abilities
• Experience working in a KPI-driven environment

Employer offers

• Opportunity to join a growing international project
• Competitive benefits package
• Paid onboarding and continuous training
• Career development opportunities
• Dynamic and multicultural work environment

Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.