Dutch-speaking Customer Support Agent to Dundalk, Ireland (REMOTE)

Posted 29 June 2022
LocationDundalk
Discipline Customer Service
Reference35497
Contact NameFee Loobuyck

Job description

Are you a Dutch speaker looking for a temporary job in Ireland? Our client in Dundalk is looking for a Customer Support Agent to work with a 6-month contract!

Our client is a Multinational Promotional Products Company providing expert knowledge and essential Promotional Products for Professionals and Businesses worldwide. Their workforce is from over 30 different countries with 19 working languages, they give on-going training to provide you with the tools to be successful. Their Training Department has won The Best Training Initiative for 2019!

They are looking for a Dutch-speaking Customer Support Agent to join their super team!

What Customer Service Agents do:

  • Inbound & Outbound Calls (General queries, finance queries, shipping issues)
  • Resolving customer issues, problem solving and negotiating
  • Processing orders via telephone and email, Translating and proof reading
  • Up-Selling orders
  • Any other duties/projects as directed by Management
  • Document customer comments re: payment date / disputes etc.
  • Ensure that the requested paperwork and documentation is issued to customers.
  • Assist cash application team and ensure that payments are processed into the correct customer accounts Customer Service/Accounts and Collection experience desired but not essential as we provide paid training.

Requirements:

  • Customer Service/Accounts and Collection experience desired but not essential as we provide paid training
  • Ability to analyse a problem quickly and resolve it following procedures
  • Good telephone manner: courteous, clear speech, good call management
  • Customer service focused, able to deal with customers in a friendly and polite manner
  • Computer literate/ strong attention to detail
  • Be open, coachable and a team player
  • Be Fluent in Dutch and good English

Benefits:

  • Two weeks paid training
  • Continuous coaching and mentoring
  • Staff discount with over 60 local shops/ businesses
  • Multicultural environment
  • Social club with fun events for employees and friends
  • Weekly payroll & No shift work
  • Amazing employee referral program
  • Discounted gym membership
  • Paid holidays
  • Free parking and onsite Canteen
  • Team Incentive

Interested? We are looking forward to your application!

 

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world.

Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.