Dutch-speaking Customer Service Representative, Spain

Posted 19 June 2024
LocationBarcelona
Discipline Customer Service
Reference37092
Contact NameDonna Diependaal

Job description

Are you a cheerful and helpful person, who likes to help people plan their trip to the most magical amusement park in Europe? Then this is your sign!

We are a leading entertainment destination in Europe, committed to creating magical experiences for guests of all ages. Our dedication to exceptional customer service ensures unforgettable memories for every visitor.

Role:
As a Dutch-Speaking Customer Service Agent, you'll play a vital role in our guest experience team, providing top-notch support and assistance to Dutch-speaking visitors. Your focus will be on ensuring high customer satisfaction through effective communication and problem-solving.

Key Responsibilities:

  • Be the primary contact for Dutch-speaking guests, handling inquiries, requests, and concerns promptly and professionally.
  • Provide accurate information about park attractions, events, and amenities.
  • Assist with ticket purchases, reservations, and itinerary planning for smooth service delivery.
  • Address guest feedback and complaints empathetically, aiming for satisfactory resolutions.
  • Maintain a welcoming and tidy work environment.
  • Stay updated on park policies and safety regulations to ensure compliance and a safe experience for all guests.

Requirements:

  • Local in Barcelona
  • Fluent in Dutch and English with excellent verbal and written communication skills.
  • Previous experience in customer service or hospitality preferred.
  • Strong interpersonal skills, a positive attitude, and a passion for delivering exceptional guest experiences.
  • Ability to multitask in a fast-paced environment.
  • Flexible to work shifts, including weekends, evenings, and holidays.
  • Familiarity with computer systems for data entry and reservation management.
  • Knowledge of the local area and tourist attractions is a plus.

Offer Details:

  • Salary: €22,000 gross/year
  • Bonus: €2,000 gross/year
  • Working Hours: Monday to Sunday, 9am to 9pm in 2 shifts, with two free weekends a month.
  • Contract: Permanent, 39 hours a week.
  • Start Date: August 19, 2024

Benefits:

  • Competitive salary and bonus system
  • Career advancement and professional development opportunities.
  • Dynamic and inclusive work environment with a diverse team.
  • Opportunity to create magical moments for guests worldwide.

Skills and Advantages:

  • Proficient in Dutch, both written and spoken.
  • Strong problem-solving, adaptability, and communication skills.
  • Previous experience in a similar role is highly valued.

Join us and help create extraordinary experiences for our guests!