TSOS Back Office Specialist – Dutch/French Speaker
Job Description As a TSOS Back Office Specialist, you will be supporting the Dutch and French speaking stakeholders’ Service Provider network, ensuring that their service coordination is functioning at optimal levels.
The ideal candidate will be a self-starter with excellent communication and negotiation skills, someone who is highly attentive to all stakeholder requests, and able to prioritize client driven tasks.
Responsibilities
Support the quote acquisition process and manage service approvals for various categories and stakeholders.
Act as a query and escalation point of contact for both internal and external stakeholders.
Contribute to operational performance management through ad-hoc and recurrent reporting
Monitor service interventions related times of delivery and identify specific actions, to avoid breaching the time limit agreed to in the contract
Support the daily operational management of the service and delivery time management.
Pursue any opportunity to maximize Profit and Loss performance, as well as overall efficiency measurements.
Experience
Experience with cross-functional engagements
Intermediate use level of the Microsoft Office Suite
A proven record of success in following and executing against defined transactional processes and meeting expected service levels, with the goal of exceeding them.
IT Related Experience is a huge plus.
Qualifications:
High School Diploma or Secondary School Completion Equivalent is the required minimum. A Bachelor’s Degree in any field is a preferred.
Required Language Thresholds o Dutch: (C2: Native-Level Fluency) o French: (B1: Fluent or almost fluent) o English: (B2:Independent User Level)
Benefits and Perks
Competitive Salary
Meal Allowance on Card
Career Progression Opportunities
Parenthood Program
Well rounded Health and Life Insurance Packages
On-site gym: includes indoor pool access, fitness classes, and a football pitch
Staff Canteen with varied food options and river-facing balcony seating
Are you looking for your next career step in Lisbon and you fit in the role description above? Send your English CV to sandra@multilingualjobsworldwide.com
About Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.
