Work as a HR Helpdesk for an international company in Bucharest!
Responsibilities:
• Respond to customer queries through calls & emails
• Maintain tickets/ cases (logs) for each conversation. Ensure proper documentation & follow-up
• Ensure timely and accurate service delivery & adherence to agreed performance levels (SLA's, customer satisfaction etc)
• Stay up to date on client and process updates
• Adhere to customer service routines & attendance policies
• Provide excellent employee support through calls & emails
Requirements:
• Minimum of high school degree
• 1-2 years contact center experience would be preferred
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to act with integrity, professionalism, and confidentiality
• Proficient in computer usage and Basic knowledge on MS Office (MSExcel, MS-Word etc)
Offer:
Working hours: Monday to Friday, standard 8/9 AM to 5/6 PM depending on the country in Europe you will support (+/- one or two hours from standard Romania working hours)
Location: Work remotely in Bucharest due to Covid, but work from office in Bucharest when possible.
Start date: Mid/End of April + Mid/End of May
Relocation package: Yes, two weeks of accommodation and paid flight
Benefits: Permanent contract, multinational brand with biggest HRO project that will bring ample opportunities for learning and growth for every individual. Christmas bonus, Medical subscription, Life insurance, Annual merit salary increase based on performance, Monthly budget for Flexible benefits
Multilingual Jobs Worldwide:
We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
