German-speaking Customer Support Expert for Streaming Company

Posted 11 Lundi décembre
LocationLisbonne
Discipline Service à la clientèle
Reference37104
Contact NameSara Pato

Job description

You have excellent communication skills and a strong service orientation? Customer conversations bring you joy, and the satisfaction of your counterpart is at the center of your actions?

We are currently looking for a German-speaking Customer Advisor for our partner company in the streaming industry, who wants to start their career as soon as possible. As the first point of contact for customers, you demonstrate excellent communication skills and can provide friendly and solution-oriented advice. You never let customer conversations escalate but always find a satisfactory solution for your conversation partners.

About the Company:

Our partner is a French multinational outsourcing company that simplifies business for the world's most renowned brands by managing their customer support with high professionalism and a customer-oriented approach. Become part of a family of over 62,000 highly motivated colleagues in more than 170 locations and 49 countries. Seize the opportunity and become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!

About Your Responsibilities:

As a Customer Advisor in the insurance industry, you will utilize your skills to solve emerging problems accurately and efficiently and provide solution-oriented advice to your customers. Given the dynamics of this job, you will be able to develop your IT skills and advance your international career at your own pace.

  • German-language inbound customer support via phone, chat, and email regarding various insurance topics
  • Responding to emails and sending documents, information, contracts, etc.
  • Documenting relevant case information in the internal ticketing system
  • Processing claims or canceling inquiries
  • Electronically archiving successfully completed cases
  • Reviewing and updating customer data or similar changes
  • Ensuring excellent customer satisfaction
  • Responding appropriately to customer escalations and accurately documenting the process
  • Representing the company's values and maintaining a good reputation

Our Offer:

Our partner offers you a comprehensive "carefree package" that includes an ambitious and innovative work environment, complete relocation support, and comprehensive assistance with all bureaucratic matters.

  • Competitive salary (14 monthly payments per year) + monthly performance bonus + meal allowance + transportation subsidy
  • Fixed working hours from Monday to Friday
  • Relocation package: flight reimbursement and accommodation for 12 months, as well as administrative support
  • Private health insurance with dental plan (after 6 months of contract)
  • Growth opportunities and possibilities for an international career
  • Working in a diverse environment with people from over 15 nationalities
  • Enjoy our modern facilities, discounts at local businesses, company celebrations, events, and more!
  • We encourage mobility between companies to work at any of our locations worldwide
  • New and modern offices in Lisbon

Your Profile:

  • German language skills at C1/C2 level or native speaker + English language skills at B2 level
  • Excellent written and verbal communication skills
  • Experience in troubleshooting and resolving customer issues is advantageous
  • Patience and empathy to accurately understand customer inquiries
  • Handle all data and personal information with the highest level of confidentiality
  • Proactive, self-motivated, and a great team player
  •  

**All applicants must have an EU passport or a valid residence permit.

 

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