Do you have excellent communication skills and a strong customer service orientation? Do you enjoy interacting with customers and ensuring their satisfaction is at the heart of your work? Are you ready to advance your career in the vibrant capital of Portugal – Lisbon?

We are currently looking for a German-speaking Customer Advisor for our partner company in the insurance sector, ready to kick-start their career in Lisbon. As the first point of contact for customers, you will demonstrate outstanding communication skills and provide friendly, solution-focused advice. You’ll handle inquiries professionally, ensuring they never escalate, and always find a satisfactory resolution for your customers.

About the Company

Our partner is a French multinational outsourcing company that simplifies operations for the world’s most renowned brands by providing exceptional, customer-focused support. Join a family of over 62,000 highly motivated colleagues across 170 locations in 49 countries. Embrace the opportunity to be part of a multicultural team, thrive in a fast-paced environment, and contribute to a diverse range of projects with some of the best B2C and B2B brands worldwide!

What You’ll Do

As a Customer Advisor in the insurance industry, you’ll utilize your skills to resolve issues accurately and efficiently while providing solution-oriented advice to your customers. The dynamic nature of this role allows you to develop IT skills and progress your international career at your own pace.

Your responsibilities will include:

• Handling German-speaking inbound customer service via phone, chat, and email for various insurance topics.
• Responding to emails and sending documents, information, contracts, etc.
• Documenting relevant case details in the internal ticketing system.
• Processing claims or cancellations as requested by customers.
• Archiving completed cases electronically.
• Updating customer data or making necessary amendments.
• Ensuring excellent customer satisfaction.
• Appropriately handling customer escalations and documenting the process precisely.
• Representing the company’s values and maintaining a strong reputation.

What’s in It for You?

Our partner offers a comprehensive “all-inclusive relocation package”, alongside a competitive and innovative work environment. Full support for relocation and assistance with all bureaucratic processes are provided.

• Competitive salary (14 monthly payments per year) + monthly performance bonuses + meal allowance + transport allowance.
• Fixed working hours, Monday to Friday.
• Relocation package: flight reimbursement, 12 months of accommodation, and administrative support.
• Private health insurance with dental coverage (after six months of employment).
• Expanding opportunities for international career growth.
• Work in a diverse environment with colleagues from over 15 nationalities.
• Enjoy modern amenities, local discounts, company events, celebrations, and more.
• Opportunity for mobility across global company locations.
• Newly designed, modern offices in Lisbon.

What You’ll Need to Succeed

• German proficiency at C1/C2 level or native fluency, plus English proficiency at B2 level.
• Excellent written and verbal communication skills.
• Experience in troubleshooting and solving customer problems (preferred).
• Patience and empathy to understand customer queries correctly.
• Ability to handle all data and personal information with the utmost confidentiality.
• Proactive, self-motivated, and a great team player.

Note: All applicants must hold an EU passport or valid residency permit.

Why Work in Lisbon?

Lisbon is the vibrant capital of Portugal, home to approximately 600,000 people in the city center and around 2.8 million in the metropolitan area. Situated near the Atlantic Ocean, Lisbon boasts fantastic shopping, incredible cuisine, a lively nightlife, and a rich cultural heritage. With a warm climate most of the year, the stunning city has become one of Europe’s favorite destinations and a growing hub for expatriates. Join us and discover a city where work and leisure blend seamlessly!