German-speaking Customer and Back-Office Support in Lisbon, remote and hybrid options

Posted 07 Dimanche août
LocationLisbonne
Job type Permanent
DisciplineService à la clientèle
Reference35640
Contact NameSara Pato

Job description

Are you a motivated and enthusiastic native german speaker looking for an international challenge? Do you want to enjoy an exciting lifestyle in the sun of Portugal?

Work as a German-speaking Customer Support or Back-office Agent in Portugal!

Tasks:

  • Placing orders
  • Inquiries about products
  • Locating product
  • Collecting and providing feedback
  • Checking on Order Status
  • Setting up returns, checking status of returns and refunds, assisting with refunds
  • Handling Consumer Complaints
  • Providing technical support for users
  • Scheduling call backs and performing outbound Calls



Requirements:

  • Native level of German and business fluent English both written and oral.
  • Prior experience in customer service/technical support and/or experience
  • Ability to take detailed information
  • Adapt at working with ambiguity
  • Strong comprehension skills (adaptive writing, active reading)
  • Ability to stay positive and project optimism – Adaptability to new and ever-changing needs
  • Enjoying the gadget culture and staying up-to-speed on the consumer electronics industry
  • Strong organizational skills.
  • Demonstrated sales and/or customer service success

 

Conditions:

  • Good competitive local salary
  • Meal Allowance 6 euros per day
  • Health insurance
  • Performance bonus 150 euros


About us :

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.