French-speaking Junior Digital Customer Engagement Manager in Lisbon, Portugal
- Posted 15 Mardi novembre
- LocationLisbonne
- Discipline Informatique
- Reference36025
- Contact NameMaxime Jeanne
Job description
Job Role - Digital Customer Engagement Manager (REMOTE)
Location – Lisbon, Portugal
We are on the lookout for a highly talented and self-motivated Digital Customer Engagement Manager to join us on our journey in advancing the technological world through innovation and creativity
Your Role & Responsibilities
We are searching for a Digital Customer Engagement Manager, who wants to make a real impact on our project with SAP.
As a Digital Customer Engagement Manager, you will focus on…
- Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
- Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
- Orchestrating the overall service/project delivery according to the planned scope, budget, and milestones
- Supporting in de-escalations of critical customer situations
- Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
- Contributing to customer release and maintenance activities
- Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
- Executing and supporting problem management and continuous improvement
- Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
- Supporting in reviewing account status and analyzing if the account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
- Systematic and faster onboarding of associates: mandatory training documentation
- Enabling continuous delta KTs on new topics and refresher sessions
Qualifications & Experience
Technical Skill Set required to perform dCEM tasks
- Technical expertise in SAP Basis area with a minimum of 4+ years of experience.
- Good understanding & hands-on experience required in the HANA database.
- Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
- Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is a plus.
- Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
Work Experiences
- 4+ years experience with multi-national software/IT organizations.
- 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
- 2+ years of SAP Basis S/4HANA knowledge.
Language requirements
- English B2(Mandatory)
- French C1 (Mandatory)
- Other languages are a plus
Relocation: No, the candidate must be located in Portugal
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