Swedish-speaking Customer Service Administrator to Riga, Latvia

Posted 01 July 2024
LocationRīga
Discipline Servicio al cliente
Reference37608
Contact NameErik Holstein

Job description

We are looking for 12 dedicated and detail-oriented Customer Service Administrators to join our client's newly established entity in Riga, Latvia. 

Role: Customer Service Administrator
Function: Customer Service

Experience:

  • 0 to 2 years of experience
  • Language: Swedish (Fluent/Native) - Oral and written skills

 

Scope of Position:
Our client is seeking a dedicated Customer Service Administrator to join their Customer Service team. In this role, you will provide optimal and proactive support to users, addressing various issues with a positive and professional attitude. You will be involved in daily administrative tasks, ensuring adherence to established routines and processes while suggesting improvements to enhance efficiency and customer satisfaction.

 

Responsibilities:

Customer Service:

  • Perform daily administrative customer service tasks
  • Follow established routines and processes according to the management system
  • Identify deviations and propose improvements to the management system

Personal Skills:

  • Structured, solution-oriented, and meticulous with a high level of service
  • Collaborate with colleagues to develop and digitize processes
  • Naturally service-minded, enjoys working with numbers and meeting deadlines
  • Holds a post-secondary education in finance administration
  • Accounting knowledge is a plus

System Knowledge:

  • Entré
  • MDM
  • Office package

 

Work Tasks:

  • Manage the switchboard according to current procedures
  • Monitor and ensure cases do not remain unresolved in the case management system
  • Create orders in the entrance and convey cases via the case management system
  • Assist with other administrative customer center-related tasks
  • Answer incoming calls and emails
  • Manage error reports from the customer case management system
  • Register work orders and convey them to the appropriate districts
  • Update data in Telenor
  • Assist with administrative tasks such as invoicing checks before invoices are released, credit management, and handling debt collection
  • Manage your inbox for customer admin and register customers in MDM
  • Update and change customer registrations and facility registrations for new agreements and adjustments
  • Manage layoff and exit activities
  • Handle invoice errors
  • Register new projects

 

What you are offered:

  • Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support and much more.
  • OVP (Compulsory Health Examination): Full coverage.
  • Development Opportunities: Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies.
  • Attractive compensation and allowances- Basis role and experience.    
  • Annual Leave4 calendar weeks of paid leave.
  • Work Culture and Environment: Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit.
  • Hybrid Work Model: Transition to a hybrid model after meeting performance standards and depending on business needs.
  • Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively.

 

Our client offers a dynamic work environment with opportunities for growth and development. If you are structured, service-minded, and ready to contribute to a team-oriented setting, we encourage you to apply.

 

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