German-Speaking Content Reviewer for a virtual reality platform in Porto

Posted 01 July 2022
LocationOporto
Job type Permanent
DisciplineServicio al cliente
Reference35538
Contact NameAlrik Hoffmann

Job description

Are you excited to start your new career in Portugal?

This might be just the right opportunity!

We are looking for a German-speaking Content Reviewer to join our client in beautiful Porto and work with a virtual reality platform! 

 

Essential Functions and Core Responsibilities of the position: 

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)   

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

   

Requirements:

• High school diploma with three to six months of relevant experience preferred

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

• Ability to rotate shifts, as needed

  

Working hours: between Monday to Sunday in rotative shifts: 18h – 08h; 2 days off 

Salary: Very competitive salary + meal allowance

Relocation package: The company offers a relocation package including flight tickets and hotel accommodation

 

Does this sound like your new dream job? Do not hesitate to send us your application, and we will contact you with more information about the process. 

 

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