French-Speaking Customer Support Specialist in Brno, Czech Republic

Posted 30 April 2024
LocationBrno
Discipline Servicio al cliente
Reference36257
Contact NameLaura Montiel

Job description

Our client provides career opportunities and stable employment in a multinational environment where YOU can get a chance to use various languages, be a part of prominent and world-famous brands, and acquire and upgrade IT skills working from the all-new office building in the center of Brno.


Your workday will just fly by as you will:

  • Be assigned to one future-oriented, long-lasting, and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
  • Be responsible for remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, and networks of the employees of the client in one particular country;
  • Be a coordinator and active participant in the communication via phone, emails, chats, and ticketing tool (ServiceNow) with the Client, and professional technicians (L2 support);
  • Be a member of the international, dynamic, and innovative company environment.
  • Be a part of the shadowing program for the newcomers and ready to ‘lend a hand’ to your junior colleagues. 

 
Why does our client choose you? You definitely:

  • Speak and write in French and English fluently;
  • Handle phone calls, a necessity to reply to emails and give useful guidance to the client;
  • Perceive multitasking and problem solving as a piece of cake;
  • Are a daily user of Windows, Android or iOS, Microsoft Office, etc. 
  • Want to be a team player rather than a lonely wolf;
  • Can be punctual and relied on.  

Our client provide:

  • Long-term and stable cooperation;
  • Relocation support (initial accommodation for 14 days);
  • Performance bonus;
  • Financial appraisal for referring your friends and acquaintances;
  • Monetary compensation of the night shifts and compensation days for working during the Czech state holidays;
  • Meal allowance;
  • Multisport card;
  • Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
  • 25 days of paid leave;
  • Brand new offices (Vlnena street) with a game room, a silent zone, kitchenettes, a terrace in the center of Brno, 2nd largest city of the Czech Republic;
  • Expat Assistance Services for new joiners;
  • Teambuilding activities.

 

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