Our client is an outsourcing company, with a giant network of multiple offices located in 76 countries that serve in total 160 markets. They pride themselves on being one of the best in the world at what they do: Customer Care Services! They constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors and needs.
As a Customer Service Agent your role is, together with your team, to handle customer issues with empathy and efficiency. The role will be to handle and respond to end-users’ requests through multiple contact channels (phone, e-mail, chat).
The role requires maintaining solid customer relationships by handling their questions and concerns with speed and professionalism, in addition to performing data entry and use of software programs.
The Ideal Profile
- Fluent Hungarian, intermediate English
- Customer support experience
- Proficient technical support knowledge
- Positive & flexible attitude
- Ability to deal calmly with frustrated customer
- Willingness to learn