Spanish-speaking Customer Service Representative in Lisbon, Portugal

Posted 16 November 2021
LocationLissabon
Discipline Kundenbetreuung
Reference33845
Contact NameVanessa Sarmento

Job description

Are you a Spanish-speaking customer service enthusiast, looking for a new challenge in the beautiful, popular capital of Lisbon? Then this is the opportunity for you! 

About our Client

Our client is a worldwide leader in Customer Experience Management and shared services for international markets. With their team of 9.000 employees, from 82 nationalities, they are providing services in 35 languages for 64 markets.
Our client is considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, they were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within their sector. 

Why Lisbon?

Lisbon is the capital of Portugal and has about 500,000 inhabitants in the central part of the city and around 2.8 million in the entire metropolitan area. It is a city close to the sea, offering great shopping, nightlife, and an amazing cultural heritage, and many beautiful buildings. This is one of many reasons that Lisbon has become one of the most popular destinations for European travelers. The climate has what is called the subtropical - Mediterranean climate, meaning that it has mild winters and hot summers.  Lisbon has everything you wish for: sun, warmth, good nightlife, relaxed lifestyle, good food, shopping, culture, parks, and surfing!

Responsibilities

  • Being an ambassador for a brand in the energy sector, ensuring the loyalty of the end customers
  • Assisting customers via chat, email, and inbound and outbound calls, plus some back-office responsibilities
  • Collect, do the screening and follow up on client's requests
  • Management of changes, adjustments, complaints, and any other client concern

Your Profile

  • Fluent in Spanish and English
  • Willing to start an international experience – work abroad
  • Excellent communication and interpersonal skills and team spirit
  • Able to handle confidential and/or highly sensitive information
  • Experience in customer service is preferred
  • European Union citizenship or Residency permit in Portugal is required

What is on Offer?

Relocation package

  • Accommodation in a shared apartment with your own room (all expenses covered including cleaning)
  • Pick-up at the airport 
  • Initial flight expenses refunded after 9 months
  • Support with legal registration, tax number, residence papers
  • Free annual flight to your home country
  • Competitive salary + bonus if applicable
  • Private health insurance
  • Free Portuguese language courses, water sports, soft trekking, and much more
  • International career in a multicultural environment
  • Possibility of cooperation with leaders in various industries
  • Intensive training and familiarization phase
  • Ample opportunity to grow and evolve within our organization

 

About Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, connecting European talents with businesses from all over the world.

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.