Italian-speaking Junior Digital Customer Engagement Manager (REMOTE)

Posted 15 November 2022
LocationLissabon
Discipline Kundenbetreuung
Reference36024
Contact NameAlfredo Mogavero

Job description

We are on the lookout for a highly talented and self-motivated Digital Customer Engagement Manager to join us on our journey in advancing the technological world through innovation and creativity.

Your Role & Responsibilities

We are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP. As a Digital Customer Engagement Manager, you will focuse on… 

- Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services

- Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES  Orchestrating the overall service/project delivery according to planned scope, budget, and milestones -  Supporting in de-escalations of critical customer situations

- Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable

-  Contributing to customer release and maintenance activities

- Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise

- Executing and supporting problem management and continuous improvement

- Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success

- Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.

 Qualifications & Experience

- 3+ years’ experience with multi-national software/IT organizations.

- 3+ years of S/4HANA & HANA database hands on experience is required .

- 2+ years Cloud hands on experience is desirable. Technical Skill Set required to perform dCEM tasks

- Good hands-on experience in SAP Basis area (Architecture, Performance Tuning etc.)

- Good understanding & hands-on experience required in HANA database.

- Knowledge about SAP Upgrade & Migration (OS/DB) process is required.

- Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.

- C1: Level Fluency in Italian and B2 level of English English: 

 

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