German-speaking Customer Support for Travel Industry in Lisbon, Portugal

Posted 01 June 2023
Contact NameLisa Pichler

Job description

Are you a travel lover looking for a bright job opportunity as a Customer Service for Travel Industry? As a German-speaking customer service representative, you’ll be helping travelers find, plan, and book their flight and/or hotel. Ensure a worry-free and efficient travel experience!

About our client

Our client has been the market leader when it comes to customer support for many years in a row - all because of the great talent they hire. The offices are modern and boast over 2.000 employees with over 80 nationalities, so if you enjoy an international environment, this is your place to go!

What you'll do:

  • You’ll greet and converse with client’s customers in a courteous, friendly and professional manner;
  • Turn customer inquiries into sales, using appropriate selling techniques to meet revenue and close rate goals;
  • Research travel rates, destinations, options and packages, accurately provide information and answer general travel and site related questions;
  • Track and report call types and service issues.

What you'll need:

  • Fluent level of written and verbal communication skills in German;
  • Good level of written and verbal communication skills in English (minimum B2);
  • High School Diploma or higher (preferred);
  • Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity;
  • As a Customer Service for Travel Industry, you’ll need previous call center experience in sales and/or customer service capacity;
  • Strong web-based navigation skills;
  • Flexible and quick learner, able to adapt continuously.

Benefits working with our Client:

  • International career in a multicultural environment;
  • Training and familiarization phase;
  • Good reference for future career;
  • Leadership opportunities;
  • Opportunity to grow in a multinational company;
  • Accommodation;
  • Refund of initial flight expenses;
  • Free annual flight to the homeland;
  • Health Insurance since day one in the company;
  • Free Portuguese language courses, surfing and much more.

Multilingual Jobs Worldwide 

We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.  

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.