French-speaking Customer Service Sales Representative in Barcelona, Spain

Posted 02 July 2024
LocationBarcelona
Discipline Kundenbetreuung
Reference37616
Contact NameDaywee Ramarn

Job description

We are looking for a French speaking Customer Service and Sales Representative to Barcelona!!
 

Responsibilities

  • Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
  • Fast and effective response to inbound queries
  • Outbound calls when necessary to solve issues with customers and different internal business units
  • Quote creation and follow up with cross selling / up selling and a proactive and service attitude
  • Ensuring personal knowledge of the Store portfolio and Post sales process' are maintained
  • Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.


Candidate Profile
 

    • Advanced level of English + native market language
    • Strong communication skills
    • Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
    • Customer Driven and motivation to work in sales
    • Achievement and target oriented
    • IT knowledge and technical understanding
    • Minimum of 1 year relevant experience
    • Strong personal interest & curiosity in IT products and applications
    • Real capability to listen to customers
    • Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
    • Exceptional customer facing and customer care skills

 

About us 

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.