Dutch-speaking Customer Support Agent to Sofia, Bulgaria (Hybrid possibility)

Posted 03 March 2024
LocationSofia
Discipline Kundenbetreuung
Reference35910
Contact NameWard Van De Velde

Job description

Looking for a way in to the travel industry abroad? We have an exciting new opportunity to work for our client in beautiful Bulgaria!

Be a part of our dynamic team today and help us grow. If you are passionate about (business) travel, then this is role for you. This position is suitable for candidates who want to work from an office. We need your expertise!

We have an exciting new opportunity for a Travel Support Representative to join our client´s diverse team. If you are a customer service focused individual with great communication skills, Dutch and English language skills, apply now.

Core Responsibilities

  • Provide excellent customer service to our clients via the different channels  (inbound calls, outbound calls, email, chat ) and be able to work towards meeting Key Performance Indicator (‘KPIs’)
  • Make sure that all customer queries are answered and their concerns are addressed accordingly; demonstrate empathy
  • Maintain basic knowledge of client products and/or services
  • Participate in activities designed to improve customer satisfaction and business performance
  • Track, document and retrieve information in call tracking database

Skill Requirements

  • Fluent in Dutch both written and verbal and working level of English (with basic understanding to industry related terminologies)
  • Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge
  • High school diploma with three to six months of relevant experience  is preferred
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Strong customer service skills, great communicator with ability to work as a team member

What do you get?

  • Competitive salary
  • The possibility to work from home full-time (if you rather work office based or hybrid, the office is located in Sofia)
  • A 10 am to 19 pm work schedule (no weekend or night shifts)
  • A bright, modern and exciting place to work, with excellent staff facilities
  • Medical plan fully covered by the company
  • Transportation allowance and Life insurance
  • Various career development opportunities
  • Annual reward and recognition events
  • Holiday pay
  • Team and company events

 

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world.

Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.