Join Our Client as a Customer Service Representative in Beautiful Lisbon!
Are you a fluent French speaker passionate about exceptional customer service? Join our team in the vibrant city of Lisbon and work in a diverse, thriving environment providing top-notch support to our valued customers.
About Our Client:
Our client is a leading French group in Customer Experience Management and shared services for international markets. With a diverse team of 9,000 employees from 82 nationalities, we provide services in 35 languages for 64 markets. Recognized eight times by the Great Place to Work Institute and awarded four times by Exame Magazine, our client is celebrated as one of the best companies to work for in Portugal and the best in its sector.
Responsibilities:
Maintain expert knowledge of our filters and tools.
Understand gaming community and safety policy guidelines.
Stay updated on your language market's pop culture, current affairs, and online trends.
Support local office/language market moderators.
Work in moderation queues and uphold market team confidence in language moderation.
Provide market teams with pop culture and current affairs resources.
Conduct workshops for local agents.
Maintain guidelines for pop culture and current affairs for agent reference.
Support broader Trust & Safety projects.
Your Profile:
Native-level French and very good command of English.
Willing to work abroad (on-site in Lisbon).
Excellent communication and interpersonal skills.
Able to handle confidential and sensitive information.
Customer service experience (preferred).
Please note: You must be in possession of legal documentation prior to applying (European passport or work VISA for the country for which you are applying). I would like to inform you that without one of these two documents, I will not be able to help you in your job search, as we and our partners do not provide an administrative assistant to acquire them, and they are mandatory to create an employment contract.
Our Offer:
Fixed salary with rotating shifts from Monday to Sunday.
Accommodation in a client-owned apartment.
Initial flight expenses refund.
Free annual flight to the home country.
Private health insurance.
Free Portuguese language courses, water sports, soft trekking, and more.
International career in a multicultural environment.
Collaboration with leaders in various industries.
Intensive training and familiarization phase.
Ample opportunities for growth within the organization.
Why Move to Portugal?
Enjoy Portugal’s warm climate, with year-round sunshine. Experience regional differences from the hot, dry south to the temperate north. Lisbon and Porto offer vibrant city life with shopping, historical, and cultural experiences, while the countryside boasts charming villages.
About us:
We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain and many more with businesses from all over the world. Over the past 6 years, we have recruited and helped over 5000 multilingual speakers to their dream job with our partners in over 40 different countries.
